Your investment in technology is too important to leave unprotected. With Silverchart Systems Support and Maintenance services, you'll enjoy the maximum return on your IT investment.
Our Support and Maintenance options are designed to meet all your IT support needs.
Our staff have been supporting multi-user networks since 1989, earning a reputation for personal service and technical excellence.
With Silverchart Systems, you can be sure that your investment in IT is supported by our commitment to quality and our commitment to your needs, both key factors to ensuring a dependable support service.
Silverchart Systems is an independent support organisation and because we're independent we can take responsibility for supporting multi-vendor environments, providing IT efficiency that includes the hardware, the system software and the rest of the environment too.
Our service options include:
Primary Care:
Silverchart Systems Primary Care service is designed to offer the customer the flexibility of paying for support as and when required. The service operates on a time and materials basis and uses standard charging for time spent in resolving difficulties. There are three levels of care provided:
48hr, 24hr or Same-day response - by request at the time of your call, completely dependent upon your requirements.
The service can also be used for office moves, network and computer installations or to supplement in-house staff resources when deadlines loom.
Total Care:
Silverchart Systems Total Care contract service is designed to offer the customer a complete I.T. solution for their business. As a first line we provide a telephone support helpline that offers a qualified technician at the end of the phone to help resolve any day-to-day issues. There is no limit to the number of calls made and we will do our utmost to take the customer step by step through to resolution. We also utilise the latest remote control technologies to "walk" the user through the resolution. If this is not possible over the telephone or using remote support software then the Primary Care service is brought in at preferential rates to resolve the issue on-site.
Email: support@silverchart.co.uk
Our Support and Maintenance options are designed to meet all your IT support needs.
Our staff have been supporting multi-user networks since 1989, earning a reputation for personal service and technical excellence.
With Silverchart Systems, you can be sure that your investment in IT is supported by our commitment to quality and our commitment to your needs, both key factors to ensuring a dependable support service.
Silverchart Systems is an independent support organisation and because we're independent we can take responsibility for supporting multi-vendor environments, providing IT efficiency that includes the hardware, the system software and the rest of the environment too.
Our service options include:
Primary Care:
Silverchart Systems Primary Care service is designed to offer the customer the flexibility of paying for support as and when required. The service operates on a time and materials basis and uses standard charging for time spent in resolving difficulties. There are three levels of care provided:
48hr, 24hr or Same-day response - by request at the time of your call, completely dependent upon your requirements.
The service can also be used for office moves, network and computer installations or to supplement in-house staff resources when deadlines loom.
Total Care:
Silverchart Systems Total Care contract service is designed to offer the customer a complete I.T. solution for their business. As a first line we provide a telephone support helpline that offers a qualified technician at the end of the phone to help resolve any day-to-day issues. There is no limit to the number of calls made and we will do our utmost to take the customer step by step through to resolution. We also utilise the latest remote control technologies to "walk" the user through the resolution. If this is not possible over the telephone or using remote support software then the Primary Care service is brought in at preferential rates to resolve the issue on-site.
Email: support@silverchart.co.uk